Service Advice

If you have a problem with your Horizon Hobby product be assured that the model shops and our service department are here to help you. Within this section we will explain the service procedure and cover all of those common questions you may have with our FAQ section. We cover service problems and warranty for items purchased from authorised Horizon stockists in the UK only.

What Should I do?

I have a problem with a product, what should I do?

Step 1

First check the manual as it may contain a trouble shooting guide that may have a solution to your problem.

Consult the Manual

Step 2

Contact your point of purchase. They may be able to assist you and resolve the problem.

Point of Purchase

Step 3

If you are unable to resolve the problem through the manual or model shop then contact our service department. This can be done either by email or phone and you can discuss the best course of action with them.

Email: service@horizonhobby.co.uk
Phone: 01279 641097
contact us

Speak with one of our service technicians for help and advice with your Horizon Hobby product

In the instance that a service technician instructs you to return the item please ensure that 1. the product is well packaged (as we cannot account for damage sustained in transport) 2. provide a cover note containing your name, address, other contact details, a full description of what the problem is 3. a copy of your proof of purchase. Finally ensure it is marked for the attention of service department.

Well Packaged

Our Return Address:
Horizon Hobby UK Ltd
Units 1 to 4 Ployters Rd
Staple Tye,
Southern Way,
Harlow,
ESSEX,
CM18 7NS

Upon receiving your item we will assess the issue and contact you to discuss moving forward to resolve the problem and get you back to your hobby as soon as possible.

Frequently Asked Questions

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DETAILS
EMAIL:
FOR ALL SERVICE AND TECHINICAL ENQUIRES:
SERVICE@HORIZONHOBBY.CO.UK
FOR ALL SALES ENQUIRES:
SALES@HORIZONHOBBY.CO.UK
TEL:
01279 641097
FAX:
01279 428863
OUR GLOBAL WEBSITES AMERICA | HORIZONHOBBY.COM GERMANY/EUROPE | HORIZONHOBBY.DE
ADDRESS:HORIZON HOBBY UK Ltd, UNITS 1 TO 4 PLOYTERS ROAD, STAPLE TYE, SOUTHERN WAY, HARLOW, ESSEX, CM18 7NS